Refund policy

CHANGES, CANCELLATIONS & RETURNS POLICY

ORDER APPROVAL

Before payment, we will review your order request and send you a secure invoice. By paying the invoice, you confirm the selected product, quantity, the exact spelling and capitalization of the name to appear on the gift box, the gift recipient’s age if applicable, and the complete delivery address.

CHANGES

Change requests may be submitted through our Order Support Form within 12 hours of payment. Changes are not guaranteed and can only be accepted if production has not started. Once production has begun, personalization details cannot be changed.

CANCELLATIONS

Cancellation requests may be submitted through our Order Support Form within 12 hours of payment and before production begins. Once production has begun, the order cannot be canceled because each keepsake is made to order and personalized.

RETURNS AND ORDER ISSUES

We do not accept returns or exchanges due to a change of mind or errors in information submitted and approved by the customer, including the name, age, selected product, quantity, or delivery address.

If your order arrives damaged, defective, or does not match the approved order because of an error by In One Take, please submit our Order Support Form as soon as possible. Include your order number and clear photos of the product, shipping box, and shipping label. We will review the issue and provide an appropriate repair, replacement, or refund at no additional cost, in accordance with applicable law.

Because every keepsake is handmade, minor variations in color, texture, or placement may occur and are not considered defects.

If an order is returned due to an incorrect or incomplete address provided by the customer, refusal of delivery, or failure to provide information requested by the shipping carrier, the customer will be responsible for any additional reshipping costs. This does not apply if the return was caused by an error by In One Take.

Approved refunds will be returned to the original payment method. Processing times may vary depending on the payment provider.

Nothing in this policy limits any mandatory consumer rights provided by applicable law.